FAQs

What services do you offer?

1

We specialize in residential and light commercial construction, including new custom construction, renovations, and additions. Most of our work involves projects where quality, planning, and clear communication matter more than cutting corners.

What areas do you serve?

2

We are based in Asheville, North Carolina and primarily serve clients within a one hour radius of the city. However, depending on the project, we do expand our range when it makes sense for our clients and us to do so.

Are you licensed and insured?

3

Yes. Mack Constructors holds an Unlimited North Carolina Building License (NC License # 75374) and is fully insured. Certificates of insurance can be provided upon request.

How does your estimating process work?

4

We begin with an initial conversation to understand your objectives, scope, and budget. From there, we develop a preliminary budget while coordinating closely with all stakeholders, including designers and owners. As the project progresses and key decisions are made—often informed by the pricing data we provide—we continually update and refine this budget into a final construction estimate. This collaborative, iterative process allows our clients to manage the design phase with confidence and make informed decisions that keep the final project aligned with both their goals and budget.

Fixed-price projects have a defined scope and price upfront. Changes are handled through written change orders.

Cost-plus projects bill the actual cost of labor, materials, and subcontractors, plus an agreed-upon contractor fee. This approach provides flexibility and transparency when details are still being refined.

We’ll help you determine which structure makes the most sense for your project.

Yes. We offer a range of options, from pre-designed plans in our plan portfolio to coordinating with an architect on a fully custom design. We frequently collaborate with architects, designers, and engineers and can assist with pre-construction planning and coordination. When appropriate, we can also recommend trusted design professionals to support your project.

Timelines vary greatly based on scope and complexity. We provide a realistic schedule during planning and communicate proactively if conditions change.

What’s the difference between fixed-price and cost-plus?

5

Do you handle design services?

6

How long will my project take?

7

Any changes to the original scope, whether owner-requested or due to unforeseen conditions, are documented in writing with associated cost and schedule impacts before work proceeds.

In North Carolina, many construction projects qualify as capital improvements, which are generally not subject to sales tax on the contract price. When applicable, we use the appropriate documentation to support this treatment. We’re happy to explain how this applies to your specific project.

Payment schedules are outlined clearly in the contract and typically include:

  • A pre-construction fee

  • An initial deposit at the start of construction

  • Progress payments on a regular basis as work proceeds

  • Final payment upon substantial completion

We do not rely on large upfront payments to fund unrelated projects.

How do change orders work?

8

Will I need to pay sales tax on my project?

9

How do payments work?

10

Will someone be on-site during construction?

11

How far out are you booking projects?

12

How do I get started?

13

Our schedule varies throughout the year. It’s best to reach out early, especially for larger or more complex projects, so we can discuss timing and availability. We are often able to work small projects into our existing schedule.

Start by contacting us through our website or by phone. We’ll set up an initial conversation to learn about your project and determine next steps.

Yes. Projects are actively managed on a daily basis, and you’ll have a primary point of contact throughout construction to ensure questions, coordination, and decisions are handled efficiently.